Cancellation and Refund Policy

1. Provider details

ecolifeg.com, LLC, Office 704, Business Center Horizon, 12A Antonovycha Street, Kyiv, 01033, Ukraine. EDRPOU: 60228124. Email: contact@ecolifeg.com. Phone: +380 738 028 2287. We act as an intermediary under the Law of Ukraine "On Electronic Commerce" No. 675-VIII.

2. Supplier terms come first

Cancellation, refund and change conditions depend on the airline, resort, transfer provider or partner you select. Those terms are shown before you confirm and form part of your contract, so please review them before paying.

3. Cancellation windows and fees

• Non-refundable fares and rates follow the partner's rules.
• Service and processing fees already incurred are not refundable.
• Cancellations must be requested in writing to contact@ecolifeg.com.

4. Refunds and changes

Approved refunds return to the original payment method within 14 days of confirmation, unless the partner sets a longer period. Date or name changes depend on availability and partner fees; failing to travel without notice may mean no refund.

5. Your statutory rights

Nothing here limits your rights under the Law of Ukraine "On Consumer Protection" No. 1023-XII or, for tourist services, the Law of Ukraine "On Tourism" No. 324/95-VR.

6. Complaints

Email contact@ecolifeg.com with your booking reference; we reply within 30 days. You may also apply to the State Service of Ukraine on Food Safety and Consumer Protection.